Terms & Conditions
Prior to use: Customers should always refer to the ingredients label as affixed to each product which are current at the time of supply of the product.
The information provided is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
As the ordinary or otherwise use(s) of products is outside the control of Natulux Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Natulux Pty Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Natulux Pty Ltd as to the fitness for any use. The liability of Natulux Pty Ltd is limited to the value of the goods and does not include any consequential losses.
Natulux Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Natulux Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labeled, please contact us.
As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Natulux Pty Ltd reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.
Note: Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other products. This is beyond our control and Natulux cannot accept any liability in this regard.
Privacy Policy
Natulux Pty Ltd is committed to complying with its legal obligations under the National Privacy Act. If you require further information regarding the guidelines, please visit https://www.oaic.gov.au/
Collection of Personal Information
So that we may to provide better service to our valued customers, we may request personal details such as your name, address, e-mail address, telephone number and so on.
Use of Personal Information
The personal information that we collect is generally used for record keeping purposes and so that we may properly serve, promote and market our products to you. We do not use your personal information for any purpose other than for the purpose for which it was collected. If you do not wish us to contact you in relation to such services, please contact us.
We do not provide or sell your personal information to third parties.
Storage and Security of Personal Information
Natulux Pty Ltd is committed to ensuring all collected personal information is protected from unauthorised access, disclosure misuse or modification.Your personal information is protected and stored in a secure electronic database. We undertake to remove your personal information when it is no longer required for the purpose for which it was collected.
Access to Personal Information
Upon proof and verification of identity, (for the protection of the confidentiality of the personal information of yourself and others) we will allow you with access to any personal information you have provided us with if you feel the information is inaccurate, incomplete or outdated.
Amendments to our Privacy Policy
We may amend our Privacy Policy from time to time in order to remain compliant with all of our legal obligations.
Social Media
When you use our social media pages, you are using an external site and are therefore bound by the privacy principles of that site.
We encourage you to review the privacy policies of that site for further information. Natulux Pty Ltd does not endorse, and is not accountable for any views expressed by third parties using that site.
No attempt will be made to further identify social media subscribers except where requested and authorised by law.
Please note that in sharing our content through social media Natulux Pty Ltd also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter, Google Plus, Instagram, Pinterest and others.
If you choose to "like" or "share" or "recommend" information from this website through these services, you should review the privacy policy of that service. If you're a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.
If you have any questions in relation to our Privacy Policy, we invite you to contact your customer service manager.
Website Internet Tracking Technology & Security
Natulux Pty Ltd uses cookies and other tracking technologies on its websites. Natulux Pty Ltd may also partner with third party advertising networks to either display advertising on Natulux Pty Ltd's website or manage Natulux Pty Ltd's advertising on other sites. Natulux Pty Ltd and its partners may use cookies, tracking technologies, widgets and electronic images known web beacons (sometimes called single-pixel gifs) to collect information that does not contain personal information about You such as Your browsing activities on Natulux Pty Ltd's website and other websites in order to provide targeted marketing based on Your interests. If You do not wish to have information collected through the use of cookies, We recommend that You disable cookies in your browser. There are also web services available if You wish to control what information is collected about You, such as Google's Ads Preferences Manager.
Natulux Pty Ltd's website may include links to other websites whose privacy practices differ from those of Natulux Pty Ltd. If You submit personal information to any of those sites, Your personal information is governed by their privacy terms (if any). Natulux Pty Ltd encourages You to carefully read the privacy terms of each website You visit.
Natulux Pty Ltd's website may offer publicly accessible blogs or community forums. You should be aware that any information You provide in these forums may be read, collected and used by others who access them. Natulux Pty Ltd will not be responsible for such use of Your information.
Return Policy
Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
Any problems reported after 7 days which are not the fault of Natulux will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months.
It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Natulux behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.
If an error has been made by Natulux with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse.
Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
All goods/products must be unused when returned to Natulux in order to qualify for a credit or refund.
We do not accept cancellations and returns for change of mind on indent items.